Going the extra mile at West end motors Bodmin
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I was totally happy with all the attention I got from every member of staff from your showroom.
I was recommended to your services by a friend after we both received poor standards in customer care from Vospers. I may have to go the extra mile to Bodmin, however it's worth every mile as your team, especially James Woodman definitely go the extra mile in customer care.
James was so helpful, knowledgeable and cheerful in his approach to sales, also in a non pushy manner,if you did not want a certain extra, it was not pushed further. He was a true professional, a valued member of your team and a credit to yourself and himself in turn. If you have an employee of the month/quarter etc, he should be high on the list of finalists.
Many thanks, and I also look forward to seeing you and your team in due course during my new cars services etc.
Many thanks
"
Richard Kemp
.."without doubt West End Motors is the best to date"...
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I've been driving for over 40 years with a variety of different makes and models, I prefer to use main dealerships and without doubt West End Motors is the best to date. Whether its sales, servicing or parts they employ first class staff who are always well presented, polite and above all quietly efficient. I would (and have) recommended them to family friends, colleagues and clients without reservation.
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Mr Jeremy Gist
.."by the end of the next DAY I'm back on the road earning money"...
"Tony Crocker, big thank you. I turn up at the end of the working day with a failed clutch and by the end of the next I'm back on the road earning money. I'm a driving instructor so my car off the road costs for each and every hour due to loss of income but just as important to me is not letting my pupils down. All the other instructors I've told have been amazed at the level of service and understanding. Thank you Tony.
"
Mr Frank Rossin
Completely trustworthy
"We always use this garage as we feel that they are completely trustworthy. Their customer care is first class."
Mrs Jill Wright
I was treated with upmost courtesy
"I was treated with upmost courtesy by efficient well mannered staff at this garage. They contacted me to remind me of the service date and provided me with a courtesy car. A warranty problem was sorted efficiently and I will definitely be using this garage again."
Mrs Elizabeth Warriner
Arranging a date for service & MOT was easy
"Arranging a date for service & MOT was easy and full details of work to be undertaken during service was explained verbally to my satisfaction. A courtesy car was booked taking into account my request for an automatic vehicle. Before undertaking any further work found as a result of the service, I was contacted by phone and given the full details together with a breakdown of cost and an assurance that the car would still be ready at the agreed time. I arrived slightly early and the car was ready & waiting the work having been completed and the vehicle had been cleaned."
Mrs Patricia Foley
Excellent work and customer service
"l travel a long distance to this garage for the excellent work and customer service. Nothing is to much trouble for the staff. The garage is always very clean and welcoming."
Mr Stephen Abbott
I have always found the service from this garage to be A1.
"I have always found the service from this garage to be A1. The staff including the Manager are always both helpful & pleasant. It is the second vehicle we have purchased from them and I would recommend them to anybody. Very satisfied !!"
Mrs Paula Stagg
Excellent service and advice
"Excellent service and advice. The work was carried out quickly and efficiently. The counter staff were helpful and informative. The price for the air conditioning vacuum test and recharge was competitive with other local garages. I chose to go to West End Motors Vauxhall because of past work carried out by Vauxhall garages. The service advice and work carried out id consistently high."
Mr Charles Holland
I was so impressed with the service I received
"I was so impressed with the service I received. I had previously used a local garage and avoided main dealerships as I felt it would be too expensive and impersonal. How I wish I had gone to this garage a long time ago! My car had a recurring problem which I had taken to my local garage 3 times and paid £400 on parts/labour. Each visit temporarily resolve the problem but by the 4th recurrence I'd had enough. I took it to west end motors who were immediately able to diagnose the problem, a week later it had been repaired for far less then I'd expected! So far so good...... Customer service from Tony was fantastic and it was great to be given a lift to and from my place of work whilst the car was being repaired. Thank you so much :)"
Mrs Nicola Gibson